Molly Carlile on The Circle

My dear friend and colleague Mz Molly Carlile was featured on the morning TV show The Circle recently speaking about her new book "Sometimes Life Sucks When Someone You Love Dies"

 

Molly is a grand example of someone with a congruent message.  That means that everything about her and her message fits together in one stream lined package.

Molly spent many years on the wards as a pallative care nurse.  She has helped literally thousands of people pass from this life.  Whenever you sit down for coffee with Molly you can bet the topic of conversation goes to death within 5-10 minutes.  She is passionate about the topic of death but not in a morbid way, but in a way that educates and gives people permission to feel safe about the topic.

Already she has done SO much to change the way people deal with a process we will all inevitably go through but weirdly know little about.  She is making it safe for people to talk about the topic and helps them deal with their fears and curiosity in an open and frank way.

Over time her message is morphing and she is really focusing on helping young people understand the process of death and not be fearful.  She is using the performing arts as a great way to get her message to more people.

Strong messages open your world up to new and exciting ways to market your business or your products and services.  This week the play Molly collaborated on with renowned actor and playwright, Alan Hopgood will be the feature of the International Hospice and Palliative Care Awareness Day event, Four Funerals in One Day at BMW Edge, Federation Square on September 28^th 2010 at 7pm

You can book here if you would like to attend

If you would like to hear more about what Molly does, she was my guest on a Mosh Pit call - you can listen here

Imagination in Business

As I continue to break down the benefits to therapists of the 12 Personality Traits of Wealthy Guerrilla Marketers shared by Jay Conrad Levinson, the inventor of Guerilla Marketing, he placed imagination at number two spot on his list.

I was SO pleased to see it even hit the list let alone rank so high because I believe healthy doses of imagination are vital to a successful marketing campaign. 

At Disney the people who imagine up all those wonderful theme parks are called "Imagineers" and I think every business owner should study Imagineering before they set out in business.

"Disneyland will never be completed as long as there’s imagination left in the world”
Walt Disney

Walt Disney was well aware that anytime someone's imagaination was switched on, there was something that could be improved on or done better.  In business if we have this focus, then every day will be an adventure.

The very first time I visited Disneyland I was blown away by the details and by how much thought had gone into this magical kingdom. I can still remember floating through the Pirates of the Caribbean ride and seeing a tiny little dog in one of the scenes and his tail was wagging.   Even though he was made of bits of fabric glued together and he was a small and an insignificant part of a very big production, he was still given personality and movement.  Thirty years on I can still imagine him in my mind, eyes sparkling and tail wagging and all because someone was given permission to imagine him into life and then animate him.

Bringing the ordinary to life for people has to be one of the greatest gifts we can share.

It's the same in small business.  Sure we have to do certain things in a regimented or even some times boring way but because we are our own bosses, we have permission to apply imagination to everything we do.  We can bring ordinary things to life in the way we teach, in the way we share or in the way we run our business.  Every day is a new opportunity to be innovative or to improve on some aspect of our business, or our marketing or our message to the world.

I've always put my message out in a quirky non standard way and I've found the more off the wall I get the more responses I get.   My How to make Your Duck Boogie anti-Christmas newsletter got the best response and sign up rates of all time.  You can never be sure why this sort of thing happens but I'd like to guess that it stood out from all the plastic christmas wishes people were sending at the time.

When you let your imaginination out to play regularly I find it makes the day go faster and it helps you stand out from the crowd AND it allows the fun in.  I can't tell you how much fun I had creating that duckie newsletter - matching the pictures to the duckies circumstances made me laugh till my sides hurt.  Quirky stands out but it also brings joy and helps you be remembered.

On his teleseminar Jay was talking about how it used to easy - we could put an add in the Yellow Pages and off we'd go, instant business success.  But today in the fast and wild world of social media you have to be different to get noticed.  People notice positively when you have the guts to turn up as yourself and show you are imaginative, creative and unique.  They also notice negatively if you take the easy option and just copy something.  They won't say a lot but it gets noticed.   

These days its all about how you stand out and how you show up as yourself.  So have the guts to get the glory by using your own imagination.

Most certainly keep an eye on what is happening in the marketplace and see what your competitors are up to.  But don't just copy them, add your slant to it, show your own opinions, come up with your own ideas and set free the ideas and thoughts that are currently locked in your imagination.  You might like what you find when you do.

Jay Conrad Levinson is coming to Australia for a short teaching tour in September 2010 – you can find out more here

Healthy Marketing TeleSummit

I am going to be appearing at the Heathy Marketing Telesummit on the 14th September and it was wonderful to interview the creator of the program Krishna Everson. You can listen to the interview here:



The Heathy Marketing Telesummit will see ten marekting experts interviewed over six weeks and there will be a heap of great marketing ideas and concepts shared, all for free, to help natural therapists grow their business.

I trust you will be able to join us and in particular listen to my segment on the 14th of September 2010 (whihc of course will be FABULOUS) where I'm going to be talking about Making Your Story Your Glory.

You have to register on the website so you will receive all the information regarding the calls and how to get on them.

Hear you on a call soon! 

Don't forget to register at the website www.HealthyMarketingTelesummit.com

Patience is a Virtue

There is a saying that has been dated back to the thirteenth century:

    “Patience is a virtue,

    Possess it if you can,

    Seldom found in woman,

    Never found in man”

I could also add rarely found in people starting out in marketing!


Why is patience so important when marketing your products and services?

I was on a great teleclass recently with Jay Conrad Levinson, the genius who coined the phrase “Guerrilla Marketing” back in the 80’s. On this recent call Jay shared 12 Personality Traits of Wealthy Guerrilla Marketers.

His #1 trait was patience.

Many would think there would be many more fancy things he could have thought up to place in the #1 spot but I also believe patience is the number one thing you need when growing your natural therapy business because patience and persistent consistent action brings results in every other area of life ......... so why wouldn't it bring success in marketing.

I encourage my people to start doing good things like blogging and setting up their website and regularly doing newsletters very early in the set up of their practice.    I get VERY frustrated when I go back to them a few months later and ask how they are going with those tasks only to hear them say that they gave up because they thought it a waste of time because no one was reading them.

One client was recently featured on a two hour radio program.  Was her website finished, did she have a free product to offer the listeners to encourage them to visit her site?  Did she have a blog so people could get a sense of her opinions and methods? No, so all she could do was hope they would write down her phone number.  People will remember a catchy website name but they have little hope of remembering a phone number so her wonderful piece of free publicity was limited to people with a pen and paper close by.

Another client was recently telling me how her partner had read the single blog post one of my old clients had put up and it changed his life in that instance.  Imagine if he had kept up the posting, he might by now have changed many more lives with his words.

You can see why I get frustrated when people lose patience because they end up losing patients.

These stories highlight the need for patience.  It is also based in the beautiful words of Martin Luther King, Jr.

Take the first step in faith.
You don't have to see the whole staircase,
just take the first step.

Marketing is all about the first step, not the staircase.

Most who are starting out want the big sweeping staircase from Gone with the Wind but the reality is that most don't have the budget to purchase one step, let alone the whole solution.  That is where Guerrilla Marketing hit the spot for so many people because it offered low cost ways to get your message out and gave many of us the faith to stay in the game because Jay's methods worked for so many.

The staircase appears after you have patiently worked your strategies for a long time and been patient enough to test and measure your results, tweaking as you go and eventually working out what it is you like doing and what it is your clients like receiving.  I’ll give you a hint – when those two things are the same, magic happens BUT it takes a little time, effort, energy, frustration and feeling like you are wasting your time to get to that point.

But if you don’t start you will always be struggling to get your message refined enough for people to want to listen to you.

Marketing is not a short term fix.  You can’t write one newsletter and expect miracles.  I’m not saying that won’t happen but in my experience it takes a little while for you to find your voice and find out what does resonate with your people and what does get them commenting and letting you know they are reading.

For a long time I also thought no one was reading until I started to speak to small groups and associations.  Then people would start coming up to me and talking about small things I had written in a newsletter that had helped them or had inspired an action that helped them move to the next level.

If I hadn’t been patient enough to keep writing even when I thought no one was listening, then for sure I would have given up and those people wouldn’t have had that small success or small step up that made a difference for them.

Jay shared on his call a strategy that is key to Guerrilla marketing and that is the concept of getting known.  He shared the importance of getting known by forming interactive dialogue not monologue with your audience.  The Internet creates so many ways you can interact with potential clients but most still aren’t making the most of it because they run out of patience and stop the activities that could result in many more clients being attracted to them.

During the call Jay also spoke of a survey that was done that calculated how many times it took for someone to experience your marketing message before they bought something.  The magical answer that this survey came up with was nine times.  I’ve heard some experts say it takes eleven touches before someone will move from apathy to “purchase readiness”

Each one of these “touches” or “experiences” of you or your products and services moves the potential client one step closer to purchasing from you.

But here’s the thing – there is another crippling piece of information that goes with being patient – you must also be consistent in getting your message out or people will forget you.  I have heard it said that if you don’t keep in touch with your people at least bi-monthly they will forget you.

It stands to reason then that if you only have one post on your blog, have sent a couple of newsletters and meant to get around to building a website and people can’t easily find you, then you are going to struggle.

If you are prepared to get into the game for the long haul, these are the things you will need to have on your to do list:

• Send out your newsletter each month
• Post to your blog at least once a week
• Spend 15 minutes each day on social media sites
• Create a free e-product to give away on your website that gives people a taste of what you do
• Speak to people in your target market, it can be small groups to start with at least twice per month
• Submitting articles to websites or media once a month
• Make contact with an important person in your industry (at least one per week) and then make it easy for those people to send you clients
• Arranging small workshops so people can understand how much you know about your preferred topic and get to know a little more about you.

Most certainly the most powerful way I know of connecting with people is in person so that puts speaking right up on top of the list of things you patiently need to be delivering to people.


If you take these type of actions, eventually people are going to notice you and then guess what?  Your business will start to get traction.


Natural therapists are some of the most patient people I have ever met.  They will sit for hours listening to people’s stories, taking case notes, being there for their clients at all hours of the day and night.


So why not move some of the traits of patience over to your marketing and start doing all the actions that are necessary to grow your business.

Ask and Tho Shalt Receive With a Cherry on Top

All weekend I've been banging on to the participants of Sanctum for the Soul about how we are totally in charge of everything now and not to forget to ask for the things we need - no matter how small.

Well I decided this morning that I needed a new Monthly Planner for 2011 so I can start getting next years events planned or as my new branding manager calls it my "launch sequence".  Its a bit oo-la-la huh - sounds like "mission control to mz margz" but what can you expect she lives in Dallas which is up the road from NASA so I guess they are a bit space ship oriented in Texas.

So to get my launch sequence happening I really need that 2011 planner.

I looked to see if I could get a monthly planner online and it turned out that I could but I need it now!  

So I decided I'd have a look in the newsagents in the town later today but resigned myself to the fact that I'd probably have to wait to get one next time I was in the city or breakdown and buy it online and deal with it getting damaged in the post - ever noticed how things never quite come out of the your post office box the same way they went in.

Then my next thought was lunch.

Finally the sun has decided to shine after days of rain so I put my walking boots on and I headed down the two blocks to the Hepburn General Store for a #4 toastie.  While they were making it up I had a wander around the shelves.  The Hepburn General Store has a unique ability to stock and serve either gourmet food options or things the local tradies love like Gillies meat pies.  But they also have some nice bits and pieces for the tourists to buy and they have a great range of magazines.

So I was having a nosy in the flash mag section and imagine my surprise when I thought I was looking at a pile of monthly planners.  Imagine my delight when I picked one up and had a look and it WAS exactly what I wanted.  The weird thing was that there were no other diaries on the shelf, no other stationery items just magazines and 2011 Monthly Planners.

We love the Hepburn General Store but they aren't the cheapest option because they don't have the buying power of the big chains. 

So what is most remarkable from today's lesson is that not only did I get exactly what I wanted in the most unlikely place in the world - it only cost $7 - the least I have ever paid for a planner is $9 from one of the big stationery suppliers in the city so this price truly fitted the "can't believe my eyes" category.

Talk about ask and tho shalt receive with a cherry on top!  

It really was a great example of letting go and not putting boundaries around the way things can happen.  Now I better fill those dates up fast because the Universe clearly have a few people they want me to teach.

12 Personality Traits of Wealthy Guerrilla Marketers in a Natural Therapy Context

I was on a great call today with Jay Conrad Levinson.  He is the genius who coined the phrase “Guerrilla Marketing” back in the ’80s.  He has sold over 21 million books during his highly successful career.and his books are “must have’s” on any small business bookshelf.

Image Credit

So does he sell apes?

No, that would be silly :-) 

Wikipedia describes the concept of guerrilla marketing as an unconventional system of promotions that relies on time, energy and imagination rather than a big marketing budget.

Levinson used the concept of guerillas (rebels who live in the mountains and use unconventional methods to get their political message across) as a really clever way of describing marketing done at a base level often using free or low fee tactics to get your message to the world.

It was nothing short of sheer brilliance as it tipped the marketing world on its head and he has helped many people all over the world embrace marketing.


Something he shared today made me just about fall out of my chair! 

Why?

Well because it’s the exact opposite of what you might think for natural therapists.

In fact, I’m so excited I’m going to write about each category so you can really get why this information was so mind-blowing for me.

Natural therapists think they are bad at marketing or not designed for business.  

Well, this list turns that theory on its head.  If one of the greatest marketers in the world is right (and why wouldn’t he be) it seems we have every ability to be awesome marketers – we just gotta stop believing some of the misinformation we have been given by well-meaning “business experts”. 

For instance, I had an awesome woman in my Sore to SOAR group this month who had been told by many reliable sources that her business ideas and concepts were basically “rubbish”.

This made her “think” she was not good at marketing.

As it turned out she had an incredibility distinctive way of getting her message out to the world.  To date, she just hadn't found the right person who was prepared to look beyond the obvious and be prepared to help her find her unique voice.  I was honoured to be that person and I’d have to say I was pretty blown away by how creative she was once she got the hang of it.

The sad thing is she is not alone. 

Success stories abound in our industry when we figure out that standard conventional business theory won’t work when applied to something as “tactile” as a natural therapy or coaching business.

This is why Jay Conrad Levinson’s method’s changed the world ….. simply because he found another way to give people confidence and take actions that would achieve results when applied in unconventional ways. 

So I was really excited when on today’s call he shared the following twelve traits he has observed in every successful Guerrilla Marketer he has worked with.

My elation was because of course most of my people do the first eleven really well – its only item 12 they aren’t so hot at! 

12 Personality Traits of Wealthy Guerrilla Marketers

01.    Patience

02.    Imagination

03.    Aggressiveness (never give up)

04.    Sensitivity

05.    Embrace change well

06.    Educators

07.    Generosity

08.    Energetic

09.    Constant Learners

10.    Love people

11.    Maintain Focus

12.    Action oriented

This blog post does an excellent job of describing Guerrilla Advertising.

I'm so excited about this list that I’ll be breaking down each point on my blog.  I believe it is important that you get that you are ALREADY a great marketer – you just need to find a patient person who will help you roll your message out your way and stop you listening to the crap most of those "pointy-toed business coaches" deal out of textbooks.

When Jay Conrad Levinson came to Australia, I got to queue up and say hello.  When he kissed my hand it made the wait worthwhile!

Should a website be a crucial part of your business?

There has been an election declared in Australia this week and already we are hearing politicians do what they do best = answering questions with questions.

So in answering the question – should a website be a crucial part of your business?

I’m going to ask you an even deeper question before I start to go down the website burrow. Not because I’m avoiding the question but because you need to ask yourself a more important question before you even consider a website.

A client was reflecting on a question I asked them at the start of their coaching program recently. They said it really slapped them around the ears because it was something they hadn’t even considered.

It’s the same question you need to ask yourself before you decide if you need a website or not.

The question is ........

“how big do you want your business to be?”

This is a really basic question every therapist needs to ask themselves before they consider building a business or a website but it rarely gets asked let alone answered.

If you don’t know the answer to the question or if you haven’t even considered whether you want small, medium, large, grande or the super size me option – you are going to be constantly setting things up that won’t work for your business further down the track.


Two truths to be aware of:

1. You won’t know exactly how big you can go until you start getting a few runs on the board in your practice - I recommend set up to be big at the start just in case things take off... then - at least you are ready.
    
2. Each year the landscape will change from where you thought you were going 12 months earlier as your business knowledge and confidence grows.

The other truth is - Size does matter!

I was chatting to a friend this week who has just set up a beautiful property to host retreats here in Daylesford. He is already starting to note some differences in the way organisers get people booked onto retreats. He has noticed I am having far more luck getting people on my retreats than people with a small database or no a database at all.

I just laughed and said “size matters” ....... referring to my database.

With both of us coming from the lurky murky world of musicians we had fun creating several colourful analogies around the size matters discussion. But the conclusion drawn was that my dream to have retreats this year is being met by a database that was created eight years ago.

This is where the decision on the size of business starts to cascade downwards because even though I do sign people to my database at live events, the biggest number of "stranger" sign ups come from my website.

The strangers start to become friends and  magic happens

The decision eight years ago to firstly have a website and secondly have a database that actively collected the data of visitors on the first day that website went live ..... is now rewarding me generously.

At the time I made that decision I never dreamt I would be this far down the track but I had a big dream that I knew would need big support and set my website up accordingly.

Before you start the "oh but its alright for her, she's a rock star" routine - just know that my database started with ten people (mostly friends and family) and was decimated at one stage when I had to resign the database to my new shoppingcart system. I have grown my database from scratch twice.

Getting the formula right from the start will mean your website can begin to work for you in the future, often without you knowing its working.

For instance I have been working with a client who is putting together a brilliant free program to attract people to her website. She has 52 different topics she is going to address in a give-away program and needs 52 resources to put links to on her website.

As I went through my little black book of clients and contacts – I could only give her people with a strong website presence and a strong, clear WHO & WHAT that clearly fitted under each of her 52 different topics, simply because her information is only going to people on the web.

She fits the “super size me” category which is aiming at an international audience and as it turned out I could only give her people with a similar vision. The bottom line was that the ones who made the list have a strong web presence and have paid to learn from me so they know how to be set up to attract easy referrals.

There were some really good people who got left off the list because they made didn't make it easy to be referred, simply because they had no website or their message was murky which made it impossible to fit in one of the 52 categories. They are talented gifted people but they have limited themselves by being afraid to learn about how the web can help them now and into the future.

Some of you will be surviving without a website

All I can say is well done if you are. BUT the challenge is going to come when you want your business to not only survive but thrive.

So if you are the type of therapist who will be happy in a word of mouth practice maybe working a couple of hours a day, don’t want people to easily forward your information to others, don’t want people outside your circle of influence to find you, don’t want ideal clients to come to you from other suburbs or states or even different countries and only want to earn a meagre living that will see you standing by a massage table until you retire or your body gives up on you – then you might get away without having a website.

However, if in the future you want to teach workshops, do retreats, run teleclasses, be steadily keeping in touch with people who have seen you in the past and have the potential to return again in the future ..... I’d say start learning about the Internet yesterday.

If you want to have any ability to walk away from your treatment room and be creating product and passive income (money you earn without having to be there) – then you definitely need a website now.

In fact these days I believe everyone needs some web presence even if it is just a one page document with your name and phone number on it – so people can at least find you when they do a basic search.

People do survive without a web site, but the web allows you to quickly get to a bigger audience AND it allows you to get that audience on your database. Then if you are committed to keeping in regular contact with those people, eventually a percentage of those people will buy something from you.

However, its not a case of build it and they will come. I’ve heard it said that it takes around eleven “touches” for people to trust you on the Internet and eventually to get to a point where subscribers will buy something from you.

That means at least eleven newsletters, or offers or free product or information before they trust you enough to either work with you or buy from you.

The reality is - if you aren’t in the race you will quickly get forgotten.

Another scary fact is if people don’t hear from you at least every two months, then most will forget you – no matter how good your service was for them.

So getting a website is only the first step in a long corridor of doors that need to be opened and strategies that need to be put in place. My Practice Building Success System steps you through many of these processes – you can find out more here.

Its not just about the website

The key point you need to understand is that websites no longer stand alone these days.

Many experts are now stating that a blog is more powerful than a website, not for the number of followers you get but for the way the information can be searched and used in many different formats.

I heard a rumour from a reliable source who stated that the calculation that goes into how search engines rank your website will include how many blog posts you push through to social media sites like Facebook and then how many relevant comments you get from your friends.

So your web presence now must be part of a marketing system that includes a blog, social networking, regular newsletters and keep in touch strategies that keep you in the memory of your people.

To be honest all this stuff is doing my head in trying to keep up with it all, but its just something we all have to come to terms with.

The blessing is that the technology is getting much simpler and cheaper to use. So there really is no excuse. If you aren’t on the net and you aren’t gaining knowledge in this area, you stand to be left behind in the future.

I’m so convinced of the power of a website that I’ve set up a small e-course to help you understand more about websites. it will cover the truths you need to understand, the interconnectivity you must have and the important things you need to be aware of BEFORE you start spending your valuable time and money creating a website. There will be no charge for this information and you can unsubscribe at any time.

If you would like to join the website e-course, simply send a blank email to this address: info1749-536514@autocontactor.com

You might like to read a blog post I did last month that tells you how to get a web presence for lo or no cost here:

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